Frequently Asked Questions

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1. Customer First: Our top priority is to ensure that our customers are satisfied. This means clear communication, transparent pricing, and going the extra mile to solve their appliance issues efficiently and effectively. We aim to minimize client inconvenience and provide a positive experience from start to finish.

2. Reliability & Trustworthiness: We arrive on time, fulfill our commitments, and stand behind our work. Clients can trust us to diagnose problems accurately, offer honest recommendations, and perform repairs correctly the first time. 

3. Expertise & Continuous Improvement: Our technicians are highly skilled, knowledgeable, and committed to staying updated on the latest appliance technologies and repair techniques. We continuously learn and adapt to provide the best possible service for all makes and models.

4. Integrity & Honesty: We operate with complete transparency. We provide upfront, fair pricing, explain repairs clearly, and never recommend unnecessary services. Our word is our bond, and we always act in the best interest of our customers. 

5. Efficiency & Professionalism: We respect our customers' time and homes. This means working quickly and cleanly, minimizing disruption, and maintaining a professional demeanor in all interactions from scheduling to completing the repair.

We are committed to delivering high-quality, efficient, and lasting appliance repair solutions, empowering our community with dependable home functionality and peace of mind. 

We are open Monday-Friday from 7:00 AM to 7:00 PM CST. We're closed Saturday & Sunday. 

Andrew Rowzee has over 10 years of experience in the Appliance Repair field and is knowledgeable in all top industry appliance brands we're factory authorized with Danby, Dacor, Hisense, LG and Midea. 

Yes. Call or text to speak with our team. Texting is the preferred method of communication for the fastest response at 850-318-3887.

Hiscox Liability Insurance Policy #P102.138.512

State Farm Vehicle Policy #L881993-F01-59A

Escambia Business Tax Account #717495

EPA# P4531763F25E2ED91

The standard diagnostic trip charge is $125 or $100 for veterans/ active military. The refrigerator only calls for specific name brands: Samsung, GE, Frigidaire, Electrolux, Haier, Sub Zero and Bosch is $150.00. The AVERAGE repair cost is $275. That is the average not an actual cost until parts are looked up and I always shoot a flat rate price for repair. We're not the cheapest nor are we the most expensive. We strive on being fair and upfront.

Upon customer request.

If the appliance has to be moved, I will use flooring protection. Customers will need to sign a "Non-Liability Form" at the start of the appointment.

Yes. If there are infestations present, anyone's safety is threatened, or any hostile threats are made. Please keep repair areas clear from debris and pets. There will be no refunds and tech will vacate the premises immediately. 

I will work on all appliances including window/portable AC units. The initial installation will determine the serviceability of the appliance e.g., dishwashers, garbage disposals, and window units. We do not service vacuums. We do not sell parts. We no longer service Bosch dishwashers but repair all other appliance products of this manufacturer.  

We service Escambia and Santa Rosa Counties. 

We accept cash, checks, and cards via our card processing partner iWallet. If a card payment is declined or a check is returned, we reserve the right to only take cash payments from clients. Please note that payment is due upon completion of service, and any unpaid invoices will be subject to legal action. 

90 days unless specified by the manufacturer or signed agreement. 

No, we do not sell parts to customers, and we do not buy/sell appliances. We do not repair vacuums.