Frequently Asked Questions

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1. Customer First: Our top priority is to ensure that our customers are satisfied. This means clear communication, transparent pricing, and going the extra mile to solve their appliance issues efficiently and effectively. We aim to minimize client inconvenience and provide a positive experience from start to finish.

2. Reliability & Trustworthiness: We arrive on time, fulfill our commitments, and stand behind our work. Clients can trust us to diagnose problems accurately, offer honest recommendations, and perform repairs correctly the first time. 

3. Expertise & Continuous Improvement: Our technicians are highly skilled, knowledgeable, and committed to staying updated on the latest appliance technologies and repair techniques. We continuously learn and adapt to provide the best possible service for all makes and models.

4. Integrity & Honesty: We operate with complete transparency. We provide upfront, fair pricing, explain repairs clearly, and never recommend unnecessary services. Our word is our bond, and we always act in the best interest of our customers. 

5. Efficiency & Professionalism: We respect our customers' time and homes. This means working quickly and cleanly, minimizing disruption, and maintaining a professional demeanor in all interactions from scheduling to completing the repair.

We are committed to delivering high-quality, efficient, and lasting appliance repair solutions, empowering our community with dependable home functionality and peace of mind. 

We are open Monday-Friday from 8:00 AM to 5:00 PM CST. We're closed Saturday & Sunday.  Please free to text 850-318-3887 and we will return call the next business day. Calls are ran in blocks and the technician runs calls from 7:00-7:00 PM CST.

Andrew Rowzee has over 10 years of experience in the Appliance Repair field and is knowledgeable in all top industry appliance brands we're factory authorized with Danby, Dacor, Hisense, LG (Out of Warranty), Midea & Samsung. We attend Marcone continuing education courses quarterly and have ongoing knowledge updated from the factory-provided materials.

Yes. Call or text to speak with our team. Texting is the preferred method of communication for the fastest response at 850-318-3887. Please have the model and serial number and a brief description ready at the time of appointment setting (if possible).

                               Hiscox Liability Insurance Policy #P102.138.512

                                State Farm Vehicle Policy #L881993-F01-59D

                                   Escambia Business Tax Account #717495

                                                    EPA# P4531763F25E2ED91

                                          Better Business Bureau Accredited

The standard diagnostic trip charge is $125 discounted to $100 for veterans/active military due at appointment (subtracted from repair). The refrigerator only calls for specific name brands: Samsung, GE, Frigidaire, Electrolux, Haier, Sub Zero and Bosch The AVERAGE repair cost is $275. That is the average, not an actual cost until parts are looked up when the model and serial number are provided. The technician strives to provide flat-rate pricing for repair. We're not the cheapest nor are we the most expensive. We strive to be fair and upfront.

Upon customer request. Please request at the time of scheduling.

If the appliance has to be moved, I will use flooring protection. Please review our "Non-Liability Form" prior to the start of the appointment. Visiting our website and booking an appointment implies consent.

Yes. If there are infestations present, anyone's safety is threatened, or any hostile threats are made. Please keep repair areas clear from debris and pets. There will be no refunds and the technitian will vacate the premises immediately. 

I will work on all appliances including window/portable AC units (excluding LG Window A/C Units). As of 2026 we are not servicing Bosch dishwasher.  We will install this brand only from a factory sealed box. 

The initial installation will determine the serviceability of the appliance e.g., dishwashers, garbage disposals, and window units. We do not service vacuums. We do not sell parts. We do not buy appliances. We do not repair stand mixers.

We service Escambia and Santa Rosa Counties. 

Pensacola, Century, Bellview, Brent, Ensley, Ferry Pass, Warrington, Gonzalez, Goulding, Molino, Myrtle Grove & Perdido Key.

Milton, East Milton, Navarre, Navarre Beach, Pace, Gulf Breeze, Bagdad, Chumuckla, Jay, Berrydale, Allentown, Avalon, Baker, Dixonville, Holley, Oriole Beach, Tiger Point, Wallace, Whitfield, Woodlawn Beach.

We accept cash, checks, and cards via our card processing partner iWallet. If a card payment is declined or a check is returned, we reserve the right to only accept cash payments from clients. Please note that payment is due upon completion of service, and any unpaid invoices will be subject to legal action. 

Business partners, vendors, lenders, real estate professionals please provide your accounts payable schedule at the time of booking. Thank you.

                                      We accept Cash App, Venmo, & Zelle 

                                                      Payments Upon Request

90 days unless specified by the manufacturer or signed agreement. There is no warranty offered on customer-provided parts.

No, we do not sell parts to customers, and we do not buy/sell appliances. We do not repair vacuums. We do not repair stand mixers.